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Technology and Support

Learning Online With Queens

Joining Queens University of Charlotte as an online student comes with the tools and support to ensure your experience is simple and engaging.

Perks of Online Learning

  • 24/7 technical support at 866-313-2356 Ext. 2 or queens@support.edu.help
  • Free access to Microsoft Office 365 ProPlus
  • Mobile-friendly learning tools, including MyCourses, to interact with your instructors and classmates, manage your coursework, access syllabi, and more
  • Easy-to-use blogging and social media tools
  • Skype web conferencing for live collaboration and instant messaging
  • Full access to Queens’ Everett Library and its extensive collection of research materials, books, articles, guides, tutorials, audio recordings, videos, and images

Software and Hardware Requirements

In addition to a high-speed or broadband internet connection, you’ll want to make sure your devices meet these minimum requirements:

Mac Windows-Based PC
Operating System Mac OS/X or newer Windows 7 or newer
Recommended Browsers Chrome, Safari, or Firefox (4.0 or higher)
Cookies must be enabled.
Chrome, Firefox (4.0 or higher), or Internet Explorer (8.0 or higher)
Cookies must be enabled.
Additional Notes You may use the Linux operating system as an alternative to Mac OS or Windows. Other hardware and software requirements include:
Microsoft Office (Word, Excel, PowerPoint) 2010 or higher. All Queens online students receive access to Microsoft Office 365 ProPlus.
A webcam and a microphone may be required for some courses that include web conferences or presentations.
Please contact a program manager at 866-313-2356 for full technology requirements.

Accessing Queens From a Mobile Device

Queens University of Charlotte offers easy access to your coursework and online learning platforms from your mobile device. We do recommend access to a personal computer for coursework and other activities. Not all mobile devices are compatible.

Technical support is available to answer any questions about mobile access at 866-313-2356 Ext. 2 or queens@support.edu.help.